Q: How is Kulcar powered? Do I need any batteries?

Answer: Kulcar is powered purely by the solar panel. It does not require any batteries to operate.

Q: Is there any difference between installing Kulcar on the front or back side window?

Answer: While the cooling effect remains the same, generally the back windows are less curved than the front. We would recommend installing Kulcar on the back windows.

Q: What are Kulcar’s technical specifications?

Answer: 5V High Efficacy Solar Cell Twin turbo fans, each with 17.3cfm capacity

Q: What are Kulcar’s core features?
– 90 second total air replacement for average cars
– Reduce fuel consumption
– Reduce hazardous fumes from plastics under high heat.
– Added comfort to passengers.
– Maintains car interior in like-new condition
– Pivotal design for easy installation and storage.
Q: Will the cooling effect be even better if I installed more than one Kulcars?

Answer: Kulcar guarantees the cooling effect, and to manifest that, we suggest installing, 1 Kulcar for a 2-door vehicle, 2 Kulcars for a 4-door and 3 for a 6-seater or above. Just like how you’d have an air conditioner in each room at home.

Q: What if I lost the rubber strips or made a cutting mistake during installation?
Answer: Please contact the dealer where you purchased Kulcar or email us at info@kulcar.com.au
Q: I have an overly curved window and the rubber strip does not seem to bend enough with this curve – how do I install the rubber strip on my window?
Answer: We are aware all cars have different window shapes. The rubber strip included is flexible to tackle such problems and the extra length to allow our customers to attempt a couple of times. Please refer to these images.

Q: I’ve lost the instruction manuals, where can I download them?
Answer: For Kulcar unit itself, click here. For the deactivator, click here. For the rain shield, click here.
Q: Do I need to uninstall Kulcar when driving?
Answer: It’s up to you! If you choose not to uninstall, it would be wise to flatten the solar panel against the window when driving. To improve your driving experience should you wish to have Kulcar permanently installed, we also recommend the solar panel deactivator and the rain shield.
Q: Does the price include GST?
Answer: Yes, the retail price of AUD $129 is inclusive of GST.
Q: What are your payment options?
Answer: Right now, the only payment option being offered is Paypal.
Q: Do you ship overseas?
Answer: Unfortunately, Kulcar Australia is intended for customers who reside in Australia. However, you may find a Kulcar dealer near you in your own country if you simply asked us.
Q: How much is the shipping?
Answer: $15.00 for orders under $200 and for any orders above $200, shipping is free of charge.
Q: What’s your refund and cancellation policy?
Answer: We think you will love Kulcar. But you can get a full refund within 14 days from the day you received the product. Drop us an email at info@kulcar.com.au, courier your purchased goods back to 4/35 Carter Street, Lidcombe 2141 NSW.  Upon receiving the Kulcar unit from you, we will endeavour to process the refund immediately. Please note that the customer shall be responsible for any transportation cost.
Q: What’s your warranty Policy?
Answer: Kulcar’s consumer products are warranted to be free from defects in materials or workmanship for one year and solar panel for ten years from the date it is shipped. Within this period, Kulcar will, at its sole option, repair or replace any components that fail in normal use. Such repairs or replacement will be made at no charge to the customer for parts or labour, provided that the customer shall be responsible for any transportation cost. This warranty does not apply to:

(i) cosmetic damage, such as scratches, nicks and dents;

(ii) consumable parts, such as batteries, unless product damage has occurred due to a defect in materials or workmanship;

(iii) damage caused by accident, abuse, misuse, water, flood, fire, or other acts of nature or external causes;

(iv) damage caused by service performed by anyone who is not an authorized service provider of Kulcar;

(v) damage to a product that has been modified or altered without the written permission of Kulcar; or

(vi) damage to a product that has been connected to power and/or data cables that are not supplied by Kulcar. In addition, Kulcar reserves the right to refuse warranty claims against products or services that are obtained and/or used in contravention of the laws of Australia.

Q: What's your money back guarantee?
A: We guarantee at least a 10 degree Celsius difference when proper units of Kulcar are installed correctly on a car parked under the sun for over one hour in an environment exceeding 35 degrees Celsius. Failing that, we will provide you with a full refund.
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